AMZL US – Amazon ships products using their own Shipping Carrier

I’ve noticed for some time that Amazon has been shipping via a new carrier labeled as AMZL US .

At first I was a bit puzzled as to who this new shipping carrier was because it wasn’t the usual USPS, UPS, Fedex, or On Trac that’s been used in the past. I noticed Amazon has been using this new shipping carrier in December 2016 although I don’t know exactly how long they’ve been using the new carrier as I usually don’t check to see who’s shipping my Amazon package. All I care about is when it’s coming and status updates through tracking.

So I did a little research and it turns out AMZL US or also known as AMZL_US is Amazon’s own shipping service called Amazon Logistics. I’ve always known Amazon has been a big player in the online retail market but the fact that they now have their own shipping service must mean that they’re a huge player. Some may like the fact that they have their own shipping carrier and some may not but this seems like a good business move as they can reduce some of the expense of shipping if they ship products themselves. This practically cut’s out the middle man.

To learn more about Amazon Logistics shipping service click here

Should other carriers be worried? Maybe yes, maybe not. If Amazon is shipping items themselves, it means less business for other carriers, but looking at my order history Amazon is still using other carriers in conjunction with their own shipping service. Although out of the last 5 orders in January 2017, four of those orders were shipped through AMZL US and the other was shipped by UPS with the UPS order being the first order and AMZL US being used since. So it seems that Amazon my be putting priority on their own service.

Should we the consumers be worried? When I first learned my package was being shipped through AMZL_US, I will admit I was a bit worried as I had no prior experience with this shipping carrier. I looked online and found a few forums with people that discussed their experiences with the service and the majority of the commenters had negative experiences with the service. There were a few that had positive experiences and mentioned that most people that comment on services are the ones with negative experiences. If someone has a good experience with a service, they are satisfied and move on with less chance of them going through the work and hassle of finding an appropriate forum and discuss their experience on a particular service.

Going back to my experience with Amazon Logistics, although I wasn’t aware until December 2016 that AMZL US was shipping my Amazon package, I looked back at previous orders and it turns out that they had already delivered several of my packages before then. And so far I’ve never had any problems with Amazon packages being delivered whether they’ve been shipped by Amazon Logistics or the usual carriers. I’ve had the few rare packages that came a day late but as a whole they’ve all been delivered.

Concentrating on Amazon Logistics performance of my last 4 packages, it’s been service as usual, nothing out of the ordinary. They ding dong ditch – they ring the doorbell or knock, place the package near the door and walk away, then quickly drive off to their next location. If there was any complaint, it’s that they don’t wait for you to reach the door before they walk back to their truck. But other shipping carriers do the same, so again nothing out of the ordinary.

The Amazon Logistics vehicle of choice is a white Ford Transit 250. So if you spot one in your neighborhood, it’s probably an Amazon Logistics van. Some of the vans have the signature Amazon smile logo although not all of them. I’ve only spotted an Amazon van with a smile logo once, while the rest are plain white.

So if you order from Amazon and you notice that it’s being shipped by AMZL US, don’t freak out because so far I haven’t had any problems with them. In my experience they operate the same as other carriers. Of course with any carrier, with any service, there’s bound to be negative experiences and there’s bound to be positive experiences. I hope my positive experience serves as peace of mind for those unfamiliar with the Amazon Logistics shipping carrier.

UPDATE 6/7/2017

I still haven’t had any horrific experiences as of yet. Here in my household we still order lots of stuff from Amazon – we have an Amazon Prime account and love the 2 day shipping. I have noticed a few extra things since I wrote this article back in February. First of all Amazon’s own shipping service uses a handful of delivery vehicles. I’ve seen them drive up in Enterprise Rental Trucks, I’ve seen them use their own delivery vans in vehicles other than the Ford Transit 250, and yes I’ve seen them drive up in ordinary vehicles as others have mentioned.

That reminds me of a package I had delivered back in 2015 or was it 2014? Anyways it was years ago, and I had a package delivered to my residence on a Sunday. I’ve had several deliveries on Sundays before but what was unusual about this delivery back then was that I remember some random car (it was a beat up older vehicle) drive up and park in my driveway. I walked out and confronted the driver and asked him if I could help him, and to my surprise he handed me an Amazon package box. I was shocked back then that this guy was the delivery guy, but as I thanked him for my package I saw his backseat was full of Amazon boxes. So Amazon has been using their own Shipping service for several years by now it seems.

So far I still haven’t had any terrible experiences but I did have a scare since I originally wrote this article. I noticed one of my packages was marked as delivered and I didn’t see anything near my door so I freaked out. But then I later checked the mailbox and noticed that they placed the package in my mailbox. It was a padded envelope. I freaked out at first because since I didn’t see it near my door on the floor I assumed they had messed up but it was in fact delivered. So if you guys see that your package is marked as delivered in your tracking notifications but don’t see it outside, it’s probably in your mailbox.

Last experience was one package that said it was out for delivery didn’t get delivered that day. What happened was that they changed the delivery date last second to the next day and it arrived the next day. It was a bit frustrating but in the end all my packages have been delivered successfully.

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34 Comments on "AMZL US – Amazon ships products using their own Shipping Carrier"

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shonna
Guest

This is good to know as my same day package from amazon is shipping today, hopefully we get it before close of business

Jay Neustel
Guest
In my experience, AMZL US not only cuts out the middle man, but it also very often cuts out the customer. On several occassions when Amazon has chosen to use AMZL US to deliver packages to me, the local carrier never even makes and attempt to deliver the packages. They do go to the trouble to change the tracking status to DELIVERED, but that is as often as not an untrue report. Their local service have even reported that they’ve delivered my packages to the mailroom, when in fact I do not have a mailroom. For their part, when I’ve… Read more »
jayzea
Guest
I’ve been having the same problem in Houston. 3 packages never made it to me in the last 3 weeks. A 4th item (portable A/C unit) arrived severely banged up and laying on its side when the box clearly shows which way was supposed to be up. Last month, the carrier refused to pull into our parking lot and insisted on walking several blocks, back and forth several times, to deliver each package. One trip per package!?! They also deliver packages to the wrong suite numbers. The suite numbers are clearly marked on the front doors of each business in… Read more »
Steven
Guest

Same problem here. Has happened the past 4 orders. Amazon continues to use this “service”. I bet the drivers are stealing the packages and marking them as delivered. Horrible service.

shawn
Guest

So far I like it better than the local post office here in Philly. USPS likes to leave packages in my recycling bin INSIDE my recyling bin with other boxes – fortunately I always cought them before putting out recycling but one of these days I may not. AMZL US hasn;t done this yet – sure they don’t ring my bell but they always leave it behind my screen door or an out of sight spot on my porch not in my recycling bin.

Proteus72
Guest
AMZL_US Is a joke! I have had dozens of packages delivered to a mailroom that UPS, FedEx, and USPS never had problems with. These jokers could seem to figure out when the place is open…for the last 3x they tried to deliver it! If only the hours where posted in plain sight, oh wait they are! What a pathetic roll out of a service. I hope they hold the person responsible for this mess accountable – I intent to. I’m not ordering another thing from them until I buy $645.50 (10x the price of my order) from other online retailers… Read more »
Anna
Guest
Had a package “delivered” by AMZL US yesterday. It wasn’t delivered. Called Amazon customer service to report this and they replied that I had signed for it – nope, as I was not even home when I received the notification my package had been delivered! So the guy tried to find the delivery guy but then tells me that “apparently they are not allowed to cell phones” while they’re delivering. What kind of crap is that? So I’m waiting for a call back today about the resolution of this since it was over $100 that was being delivered to me.… Read more »
Jacquie
Guest

Thanks for the update in amazon shipping. Will be a first for me. Will give a review after receiving my package due today.

carol sayres
Guest
I am very upset. I live in a senior apartment building that does not lock doors until 5pm during the week. Instead of even trying to open the front door and coming in at 130 pm, he tried my apt number to have me open the door for him. I was several miles away driving a car and did not answer the phone. When i got home i had a message on my phone that carrier sytempted to deliver my package but could not gain access to a secured building. I was instructed to contact the carrier but i have… Read more »
Neva
Guest
Something the article failed to mention is that you have to be logged into Amazon to track your package. This may not bother people, but when compared to USPS, UPS, FedEx, and ONTRAC… Amazon is the only one that forces you to have to login to view your tracking information. All the others can be linked to via a bookmark for quick and effortless checking of the package tracking information. To be clear, the drawback with having to login first is that it is a few more steps with a few more page loads when compared to a single click… Read more »
Nunya
Guest

this article is laughable – should the big carriers be worried!? Why, the pony express was FAR FAR faster and more accurate than this joke of a shipper. Its the worst of the worst in online shopping

Dave
Guest
I am experiencing my third “unexplained delay” on an order being shipped by AMZL! I am not happy! This package originated in Kenosha, Wi (25 mile North of My home). it was shipped to a facility in Kenosha??/ The, it was shipped to Rockford, IL (60 Miles West of my home)??? and this morning it is in my town (one day late) and as of yet NOT OUT FOR DELIVERY! Yestreday I received a package delivered by a person dressed in “casual attire” driving a beat up Nissan that appear3ed to be several years past retirement age. This does not… Read more »
ckdawn
Guest

AMZL delivery service is no different than your pizza delivery guy. They are not professionals like UPS, FedEx, etc. You order same day delivery, you get it delivered by the pizza guy. I for one have never had any issues with their same day delivery service to my apartment.

ckdawn
Guest
Deanna
Guest

I’ve been happy with Amazon services so far, but this is the first time I noted the AMZL_US shipping for my delivery. The only reason why I notice this time, is because my package is late, and unfortunately it’s an item I do need ASAP. I appreciate your blog of providing information on Amazon’s new delivery option. Thank you.

Roland
Guest

In some location, that is mine, never will be function well. We have protection 24 hours. But it is very simple when you k now. First: Call the client by phone, second call from the door to any apartment and the door will be open. The experience only will capacitate the delivery man!!!!

M.T.
Guest

Thanks! I think they only deliver in certain areas. This is the first I’ve ever seen it but it’s probably because I’m in a different city right now. Thanks for the info, I kinda wondered what to expect.

Janice
Guest

What a shame that the first time they said they delivered to my place of business and left it in the mailroom. No one in the mailroom saw anybody and there were no packages left there either. Very disappointed.

Tommy
Guest

Do not order anything from Amazon if it is shipped by AMZL US. I never receive my orders and they will not give you a refund !!!

cristine
Guest

got news for them they dont deliver and say they did it fraud and theif they have to refund you money if they dont you can bring charges onto them

Connie Blanken
Guest

My Amazon orders have been delivered as expected, however, I did notice that the delivery vehicle wasn’t the normal brown truck, LOL. Today it was a black BMW with dark tented windows.

Kala
Guest

My experience with AMZL has been horrible. In the last month they delayed my orders 4 times and all other orders by other carriers were delivered as promised.

Opps_AMZLUS
Guest

Hmmm. It’s a federal crime for them to place a package in your mailbox. Up to a $5,000 fine for individuals and $10,000 for organizations.

Ruth Yeomans
Guest

Isn’t illegal for anyone but USPS to put things in your mailbox?

Ruth Yeomans
Guest

I see Opps_AMZLUS has answered my question. I really hope drivers and Amazon get caught for putting something in my mailbox, but I guess this would be hard if they “drop and run.” I am expecting a package today……

Kat
Guest

Ordered one day delivery yesterday, package never came. Tracking showed they couldn’t gain access to the front door. Security camera review shows no one ever came and there is no security gate to access the front door. Supposed to be delivered today, out for delivery at 852am, so far at 230 no package. I really don’t expect them to deliver it. So I’ll be letting the BBB know. 3rd time I’ve had issues.

linda
Guest

7:27 PM
Delivery attempted
Las Vegas, US
Carrier: AMZL US, Tracking #: TBA31 ..FOUND THIS ON MY TRACKING EMAIL TONIGHT..AND SORRY TO SAY IT WAS FALSE NO ATTEPT WAS MADE TO DELIVER MY PACKAGE TONIGHT NOT IMPRESSED WITH THIS DELIVERY COMPANY AS THIS WAS TO BE A GIFT

Allison Bauer
Guest

Tracking #TBA312781001000, said it was delivered. I looked every where no package.

Steve
Guest

Amazon Logistics hires any Schmuck that can fill out there application. I have been waiting for package for 6 days now. Was originally 2 day shipping.Tracking says delivery today by 8:00. It has said that everyday since it went passed shipping due date. You cannot contact customer service for Amazon or Logistics. It doesn’t exist. Thinking of canceling order. It is not Sellers fault , they have been very helpful. Dazed and confused in Carmichael Ca.

rosalyn
Guest

I just got a notice that the package did not fit in the amazon locker. No information to contact and arrange for other shipment. It was supposed to be 1-day delivery. That is the only reason I used amazon for this order. Now what? My package won’t arrive for Father’s Day!

mika
Guest

I’ve had “issues” with about 50% of my AMZL deliveries in SoCal. Range from “couldn’t find your house” and “house behind gate” – I live in well marked house in a normal suburban neighborhood, items marked delivered hours before package arrives, sketchy looking delivery person making weird comments about my order, items left halfway up my walkway – about 20 feet from front door.

Steven
Guest

This delivery service is absolutely horrible. The past 4 orders handled by this “shipping service” went missing. They said it was delivered, yet nothing found. If you go through this service, there is a high probability you won’t get your product. Cross your fingers and hope. Otherwise, be prepared to talk to the non-existent Amazon customer service.

Reginald
Guest
Received a package through Amazon logistics. Can’t lie I was really worried because I usually will contact the usual carriers provide the tracking number and tell them to hold the package there instead of being delivered; but there were no numbers to call or a website to go to, to request this service. To add injury to insult all I got was an email that said package has been shipped and will be delivered at 8 pm. Who delivers that late in the evening? Was my thinking, but the carrier came around 5 pm that evening and was very nice.… Read more »
Beverly
Guest

I don’t like AMZL. Since this company has been delivering my Amazon orders, they have thrown a package on the ground near the garage and on two occasions delivered packages a day or two late always citing some type of carrier delay. Today, I receieved a message stating the package was left in a mail room. It was in the newspaper slot of the mail box which is at the end of a long driveway. Usually packages are delivered to the door. Very unhappy.

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