I’ve noticed for some time that Amazon has been shipping via a new carrier labeled as AMZL US or AMZL_US .
At first I was a bit puzzled as to who this new shipping carrier was because it wasn’t the usual USPS, UPS, Fedex, or On Trac that’s been used in the past. I noticed Amazon has been using this new shipping carrier in December 2016 although I don’t know exactly how long they’ve been using the new carrier as I usually don’t check to see who’s shipping my Amazon package. All I care about is when it’s coming and status updates through tracking.
So I did a little research and it turns out AMZL US or also known as AMZL_US is Amazon’s own shipping service called Amazon Logistics. Some may like the fact that they have their own shipping carrier and some may not but this seems like a good business move as they can reduce some of the expense of shipping if they ship products themselves. This practically cut’s out the independent shipping service in favor for an in-house shipping service.
To learn more about Amazon Logistics shipping service click here
Should other carriers be worried? Maybe yes, maybe not. If Amazon is shipping items themselves, it means less business for other carriers, but looking at my order history Amazon is still using other carriers in conjunction with their own shipping service. Although out of the last 5 orders in January 2017, four of those orders were shipped through AMZL US and the other was shipped by UPS with the UPS order being the first order and AMZL US being used since. So it seems that Amazon my be putting priority on their own service.
Should we the consumers be worried? When I first learned my package was being shipped through AMZL_US, I will admit I was a bit worried as I had no prior experience with this shipping carrier. I looked online and found a few forums with people that discussed their experiences with the service and the majority of the commenters had negative experiences with the service. There were a few that had positive experiences and mentioned that most people that comment on services are the ones with negative experiences. If someone has a good experience with a service, they are satisfied and move on with less chance of them going through the work and hassle of finding an appropriate forum and discuss their experience on a particular service.
Going back to my experience with Amazon Logistics, although I wasn’t aware until December 2016 that AMZL US was shipping my Amazon package, I looked back at previous orders and it turns out that they had already delivered several of my packages before then. And so far I’ve never had any problems with Amazon packages being delivered whether they’ve been shipped by Amazon Logistics or the usual carriers. I’ve had the few rare packages that came a day late but as a whole they’ve all been delivered.
Concentrating on Amazon Logistics performance of my last 4 packages, it’s been service as usual, nothing out of the ordinary. They ding dong ditch – they ring the doorbell or knock, place the package near the door and walk away, then quickly drive off to their next location. If there was any complaint, it’s that they don’t wait for you to reach the door before they walk back to their truck. But other shipping carriers do the same, so again nothing out of the ordinary.
The Amazon Logistics vehicle of choice is a white Ford Transit 250. So if you spot one in your neighborhood, it’s probably an Amazon Logistics van. Some of the vans have the signature Amazon smile logo although not all of them. I’ve only spotted an Amazon van with a smile logo once, while the rest are plain white.
So if you order from Amazon and you notice that it’s being shipped by AMZL US, don’t freak out because so far I haven’t had any problems with them. In my experience they operate the same as other carriers. Of course with any carrier, with any service, there’s bound to be negative experiences and there’s bound to be positive experiences. I hope my positive experience serves as peace of mind for those unfamiliar with the Amazon Logistics shipping carrier.
UPDATE 6/7/2017
I still haven’t had any horrific experiences as of yet. Here in my household we still order lots of stuff from Amazon – we have an Amazon Prime account and love the 2 day shipping. I have noticed a few extra things since I wrote this article back in February. First of all Amazon’s own shipping service uses a handful of delivery vehicles. I’ve seen them drive up in Enterprise Rental Trucks, I’ve seen them use their own delivery vans in vehicles other than the Ford Transit 250, and yes I’ve seen them drive up in ordinary vehicles as others have mentioned.
That reminds me of a package I had delivered back in 2015 or was it 2014? Anyways it was years ago, and I had a package delivered to my residence on a Sunday. I’ve had several deliveries on Sundays before but what was unusual about this delivery back then was that I remember some random car (it was a beat up older vehicle) drive up and park in my driveway. I walked out and confronted the driver and asked him if I could help him, and to my surprise he handed me an Amazon package box. I was shocked back then that this guy was the delivery guy, but as I thanked him for my package I saw his backseat was full of Amazon boxes. So Amazon has been using their own Shipping service for several years by now it seems.
Recently I’ve had my package delivered one time by a young man in an older 2000’s white altima, and on another occasion by a young woman in a mid 90’s Astro Van. So it is true that some Amazon packages are delivered by people using their own vehicles it seems.
So far I still haven’t had any terrible experiences but I did have a scare since I originally wrote this article. I noticed one of my packages was marked as delivered and I didn’t see anything near my door so I freaked out. But then I later checked the mailbox and noticed that they placed the package in my mailbox. It was a padded envelope. I freaked out at first because since I didn’t see it near my door on the floor I assumed they had messed up but it was in fact delivered. So if you guys see that your package is marked as delivered in your tracking notifications but don’t see it outside, it might be in your mailbox.
Last experience was one package that said it was out for delivery didn’t get delivered that day. What happened was that they changed the delivery date last second to the next day and it arrived the next day. It was a bit frustrating but in the end all my packages have been delivered successfully.
DISCLOSURE:
Tool Craze is a participant of the Amazon LLC Associates Program however Tool Craze was not paid to write this article. Tool Craze was not influenced by Amazon to write this article either. Javier the Author of this article is a customer to Amazon and Amazon Prime member, and the article is based on his experience with Amazon Logistics shipping service also known as AMZL_US or AMZL US. Tool Craze’s opinions are completely independent.
Tool Craze does not sell any products on the Tool Craze website. Tool Craze does not handle the sale of any item in any way. If you purchase something through a post on the Tool Craze site, Tool Craze may get a small share of the sale. Please refer to the About section for more info.
This is good to know as my same day package from amazon is shipping today, hopefully we get it before close of business
Shipment due to arrive by 8pm on 11/11 by carrier AMZ US. I received a Text and email that shipment undeliverable. I have been buying from Amazon since 2005 and this is the 1st time I had this problem. First I called Amazon Customer Service which was ridiculous trying to find their # and as a courtesy they gave me a $10.00 gift card for my inconvience but never verified anything , I then saw a # on the text and email I had received for the items not delivered. I called there and they verified my address was correct for the delivery, and asked several questions to get it right plus put my Tel# on the delivery for the carrier to call me or them for directions if needed.. They said Amazon hires consultants for deliveries and evidently I feel the consultants don’t know there way around. Now my delivery is scheduled for the 12th , and might I say I waited all day home on the 11th for my package and missed a date with friends, I am very upset about this as UPS, FEDEX, and the PO have never had problems with delivery to my address, Amzl needs to get it right and. GPS or even Siri could have directed. The carrier to my address. It was a whole day wasted for me waiting for a package delivery and because of the holiday season If it had been delivered I did not want it left laying outside after reading about so many theft of packages lately so again I stayed home waiting and wasted my day and time.
I just got an email that AMZL US tried to make a delivery today. I’m home and my home office window is right next to my front door. No one tried to deliver anything! This is BS!
This just happened to me. I think the “independent contractor” was just too lazy to drive to my side of town yesterday, so they claimed I requested a different delivery date, even though I definitely did not. I am currently pushing back with Amazon and will expect compensation from them. They told me on the phone last night that my account can somehow be set up to not use that delivery service in the future, so I’m absolutely going to be looking into that.
Please post the outcome of this because one missed delivery with these idiots was enough!! I’d love to be able to block the use of them. I’m expecting a delivery today and I will be hot if I don’t receive it!!
I did call Amazon, and they promised to block this carrier from my account purchases.
Did they explain how? I have been contacting Amazon because of a delivery that AMZL has botched since last week and the customer service representative said he could not select a different carrier for a replacement order
I know this is like 6 months late. I always received my shipments from Amazon. They would always be in front of my apartment door, or in my mailbox. Haven’t moved so still same address. But for the first time I recently did not receive my shipment order. I got many notification on my phone about the tracking shipment. So I stayed home waiting. I don’t like my deliveries laying out there either especially cuz they’re apartments. So I got a notification saying my package was delivered and handed to a resident. I didn’t hear a knock or anything but i still went to the door, checked outside and nothing. I checked my mailbox, I asked almost all my neighbors, talked to my building manager, and I even went to the post office. Nothing, it’s been almost a week I still haven’t received anything, or gotten my money back. I don’t know what to do anymore. I feel like I should just give up and forget about it. It wasn’t so expensive anyways but just bothers my mind, and I also have to go find a new father’s day gift for my husband. Not so confident with ordering online, so I will go to a store or the mall to purchase his gift.
Just had the same problem. I live in OKC, tracking has it leaving the facility in OKC and sent to Dallas?!?! Then said undeliverable and returning to seller… SMH
In my experience, AMZL US not only cuts out the middle man, but it also very often cuts out the customer. On several occassions when Amazon has chosen to use AMZL US to deliver packages to me, the local carrier never even makes and attempt to deliver the packages. They do go to the trouble to change the tracking status to DELIVERED, but that is as often as not an untrue report. Their local service have even reported that they’ve delivered my packages to the mailroom, when in fact I do not have a mailroom. For their part, when I’ve reported these problems to Amazon, they do nothing to correct the problem. After several complaints, they told me that they flagged my account to ensure that AMZL US would no longer be used to deliver my orders; this has proven to be untrue as well. I’ve read so many reports of these problems from sellers and buyers that it has become clear that Amazon simply does not care about ensuring products are delivered. In fairness though, they are very good about timely billing for orders that may or may not ever be delivered.
I’ve been having the same problem in Houston. 3 packages never made it to me in the last 3 weeks. A 4th item (portable A/C unit) arrived severely banged up and laying on its side when the box clearly shows which way was supposed to be up. Last month, the carrier refused to pull into our parking lot and insisted on walking several blocks, back and forth several times, to deliver each package. One trip per package!?! They also deliver packages to the wrong suite numbers. The suite numbers are clearly marked on the front doors of each business in large font. Same place on every door. How in the hell does a “D” look like an “H”?
Same problem here. Has happened the past 4 orders. Amazon continues to use this “service”. I bet the drivers are stealing the packages and marking them as delivered. Horrible service.
The drivers ARE doing exactly this. There was a news story today about a contracted Amazon delivery driver arrested due to stealing packages. Stacks of packages found in his apartment that never made it.
First experience with AMZL today & My tracking stated “delivered today at 4:51”. That was not true, nothing arrived 🙁
to be fair in my town a ups driver stole dozen guns headed to licensed dealers. usps has had mail carriers arrested. thieves can be in any job . and a few missed can be gps errors same with google maps and yes the contract courier services have no training and often the co pay way too low to keep good personal
My package was also “left in the mailroom,” however, there is no mailroom/office center in my neighborhood. I don’t know where my package is.
I also had a package delivered listed as “left in the mailroom.” I found my package in my mailbox after checking around the outside of my house.
My package is two days late. I just got the following message “Possible delay in delivery due to arrival at incorrect carrier facility” Sigh. Something I needed…
Los Angeles, US
If you have problems, just report it — I hear that Amazon is very quick to fire drivers that aren’t up to standard. They have a long waiting list of new drivers waiting to replace them!
I am having the same problem. This new service is bad and Amazon may lose my business!
I just chatted with Amazon and had them block AMZL US as a shipper on my account
I have even seen the delivery where it was stated the package was handed to the owner. Never happened. It was left at the mailbox and one of my neighbors brought it to me. what other fiction is written by the delivery folks.
So far I like it better than the local post office here in Philly. USPS likes to leave packages in my recycling bin INSIDE my recyling bin with other boxes – fortunately I always cought them before putting out recycling but one of these days I may not. AMZL US hasn;t done this yet – sure they don’t ring my bell but they always leave it behind my screen door or an out of sight spot on my porch not in my recycling bin.
AMZL_US Is a joke! I have had dozens of packages delivered to a mailroom that UPS, FedEx, and USPS never had problems with. These jokers could seem to figure out when the place is open…for the last 3x they tried to deliver it! If only the hours where posted in plain sight, oh wait they are! What a pathetic roll out of a service. I hope they hold the person responsible for this mess accountable – I intent to. I’m not ordering another thing from them until I buy $645.50 (10x the price of my order) from other online retailers that I would have normally ordered from Amazon. When I called customer service about this they didn’t volunteer the info that it was their in house attempt as a delivery service – no wonder with the amount of bad comment on the forums.
Had a package “delivered” by AMZL US yesterday. It wasn’t delivered. Called Amazon customer service to report this and they replied that I had signed for it – nope, as I was not even home when I received the notification my package had been delivered! So the guy tried to find the delivery guy but then tells me that “apparently they are not allowed to cell phones” while they’re delivering. What kind of crap is that? So I’m waiting for a call back today about the resolution of this since it was over $100 that was being delivered to me. Their “tracking” is a joke – I can’t even see the signature proof of delivery like I can with other delivery services that require signatres and if this is how they are going to continue to deliver packages they are going to lose customers.
Thanks for the update in amazon shipping. Will be a first for me. Will give a review after receiving my package due today.
I am very upset. I live in a senior apartment building that does not lock doors until 5pm during the week. Instead of even trying to open the front door and coming in at 130 pm, he tried my apt number to have me open the door for him. I was several miles away driving a car and did not answer the phone. When i got home i had a message on my phone that carrier sytempted to deliver my package but could not gain access to a secured building. I was instructed to contact the carrier but i have no idea who that is. I never heard od AMZL.
Something the article failed to mention is that you have to be logged into Amazon to track your package. This may not bother people, but when compared to USPS, UPS, FedEx, and ONTRAC… Amazon is the only one that forces you to have to login to view your tracking information. All the others can be linked to via a bookmark for quick and effortless checking of the package tracking information.
To be clear, the drawback with having to login first is that it is a few more steps with a few more page loads when compared to a single click and a single page load.
So while this may only represent an inconvenience in both time and bandwidth usage, it is still an inconvenience in a world that is based on and sells convenience by the truck load.
P.S. there may be times when you don’t want to be, or it isn’t safe to be, logged into your Amazon account.
Disclaimer: I do not work for Amazon or any delivery provider either mentioned or not mentioned in this comment.
this article is laughable – should the big carriers be worried!? Why, the pony express was FAR FAR faster and more accurate than this joke of a shipper. Its the worst of the worst in online shopping
I am experiencing my third “unexplained delay” on an order being shipped by AMZL! I am not happy! This package originated in Kenosha, Wi (25 mile North of My home). it was shipped to a facility in Kenosha??/ The, it was shipped to Rockford, IL (60 Miles West of my home)??? and this morning it is in my town (one day late) and as of yet NOT OUT FOR DELIVERY! Yestreday I received a package delivered by a person dressed in “casual attire” driving a beat up Nissan that appear3ed to be several years past retirement age. This does not speak well for this service (IMHO)! When I called on one of my other shipments that was texted as “Delivered” (It was not), the CSR at Amazon said that she had no number to reach AMZL????
I am sorry, but if I call a major shipper I get answers! In Canada one time they gave me a place to meet a driver to get a package (UPS)
Saving me all kind of grief.
AMZL two thumbs down!!!!!!!
AMZL delivery service is no different than your pizza delivery guy. They are not professionals like UPS, FedEx, etc. You order same day delivery, you get it delivered by the pizza guy. I for one have never had any issues with their same day delivery service to my apartment.
AWSOME idea. They really do appear to be using off duty pizza delivery guys, so why not make it an option? Request AMZL delivery and the “frequently purchased together” section could have large pepperoni pizza. Think about it. 1)It’s the pizza guy driving an AMC Pacer anyway, 2)he can’t get the pizza in your mailbox, 3)he might want to keep your package but he can only eat so many pizzas a day, and most importantly… 4)he will at least try to deliver the package because he will be looking for a tip. This could rally work!
http://amzn.to/2qDlaZY
I’ve been happy with Amazon services so far, but this is the first time I noted the AMZL_US shipping for my delivery. The only reason why I notice this time, is because my package is late, and unfortunately it’s an item I do need ASAP. I appreciate your blog of providing information on Amazon’s new delivery option. Thank you.
In some location, that is mine, never will be function well. We have protection 24 hours. But it is very simple when you k now. First: Call the client by phone, second call from the door to any apartment and the door will be open. The experience only will capacitate the delivery man!!!!
Thanks! I think they only deliver in certain areas. This is the first I’ve ever seen it but it’s probably because I’m in a different city right now. Thanks for the info, I kinda wondered what to expect.
What a shame that the first time they said they delivered to my place of business and left it in the mailroom. No one in the mailroom saw anybody and there were no packages left there either. Very disappointed.
Do not order anything from Amazon if it is shipped by AMZL US. I never receive my orders and they will not give you a refund !!!
got news for them they dont deliver and say they did it fraud and theif they have to refund you money if they dont you can bring charges onto them
My Amazon orders have been delivered as expected, however, I did notice that the delivery vehicle wasn’t the normal brown truck, LOL. Today it was a black BMW with dark tented windows.
My experience with AMZL has been horrible. In the last month they delayed my orders 4 times and all other orders by other carriers were delivered as promised.
Hmmm. It’s a federal crime for them to place a package in your mailbox. Up to a $5,000 fine for individuals and $10,000 for organizations.
Citation where this says being a “federal statute,” is “equally-enforceable in all of the 50 states” and thus, will make Amazon Logistics® liable to cough-up maximum of 10 grands for a single-customer on any immobile (read permanent) address?
P.S. I’m serious and not even biased, so expecting a precise, polite and sincere response.
The relevant law is Title 18, Section 1725 of the US Code, that prohibits placing any object that lacks sufficient postage (or any postage at all) in a receptacle authorized for mail delivery by the US Postal Service. The law goes on to state that violators may be fined, though it does not specify the amount of the fine — which means judge’s discretion.
Technically, doing so is also criminal trespassing, since an authorized receptacle is leased by the owner to the federal government, and access is subject to the rules of the entity leasing the mailbox, just as access to the apartment you rent is controlled by you except as noted in the relevant laws.
If the unauthorized object placed in the mailbox is in some way deceptive, untrue or misleading, then it may also invoke Title 18, Section 1341, which carries a maximum penalty of 20 years in prison and a $250,000 fine (30 years and $1,000,000 for fraud committed against a bank or disaster relief agency).
Isn’t illegal for anyone but USPS to put things in your mailbox?
I see Opps_AMZLUS has answered my question. I really hope drivers and Amazon get caught for putting something in my mailbox, but I guess this would be hard if they “drop and run.” I am expecting a package today……
Who cares if it’s in your mailbox as long as it’s delivered?
The FBI might care since it’s a federal offense.
I’m thinking she does.
Ordered one day delivery yesterday, package never came. Tracking showed they couldn’t gain access to the front door. Security camera review shows no one ever came and there is no security gate to access the front door. Supposed to be delivered today, out for delivery at 852am, so far at 230 no package. I really don’t expect them to deliver it. So I’ll be letting the BBB know. 3rd time I’ve had issues.
7:27 PM
Delivery attempted
Las Vegas, US
Carrier: AMZL US, Tracking #: TBA31 ..FOUND THIS ON MY TRACKING EMAIL TONIGHT..AND SORRY TO SAY IT WAS FALSE NO ATTEPT WAS MADE TO DELIVER MY PACKAGE TONIGHT NOT IMPRESSED WITH THIS DELIVERY COMPANY AS THIS WAS TO BE A GIFT
Tracking #TBA312781001000, said it was delivered. I looked every where no package.
Amazon Logistics hires any Schmuck that can fill out there application. I have been waiting for package for 6 days now. Was originally 2 day shipping.Tracking says delivery today by 8:00. It has said that everyday since it went passed shipping due date. You cannot contact customer service for Amazon or Logistics. It doesn’t exist. Thinking of canceling order. It is not Sellers fault , they have been very helpful. Dazed and confused in Carmichael Ca.
I just got a notice that the package did not fit in the amazon locker. No information to contact and arrange for other shipment. It was supposed to be 1-day delivery. That is the only reason I used amazon for this order. Now what? My package won’t arrive for Father’s Day!
I’ve had “issues” with about 50% of my AMZL deliveries in SoCal. Range from “couldn’t find your house” and “house behind gate” – I live in well marked house in a normal suburban neighborhood, items marked delivered hours before package arrives, sketchy looking delivery person making weird comments about my order, items left halfway up my walkway – about 20 feet from front door.
This delivery service is absolutely horrible. The past 4 orders handled by this “shipping service” went missing. They said it was delivered, yet nothing found. If you go through this service, there is a high probability you won’t get your product. Cross your fingers and hope. Otherwise, be prepared to talk to the non-existent Amazon customer service.
Received a package through Amazon logistics. Can’t lie I was really worried because I usually will contact the usual carriers provide the tracking number and tell them to hold the package there instead of being delivered; but there were no numbers to call or a website to go to, to request this service. To add injury to insult all I got was an email that said package has been shipped and will be delivered at 8 pm. Who delivers that late in the evening? Was my thinking, but the carrier came around 5 pm that evening and was very nice. Although he was wearing regular street clothes so when he walked up I was standing outside and didn’t think he was the carrier and was about to leave. He walked back to a van grabbed a package and walked back to my door step. I meet him at my door showed him my i.d. And he left. All in all this carrier experience isn’t all that bad. Actually received my purchases faster then the usual carriers. The only thing I worry about is since they don’t have local hubs or stores to pick up the packages just in case you wasn’t home, they will leave your products at the front door.
I don’t like AMZL. Since this company has been delivering my Amazon orders, they have thrown a package on the ground near the garage and on two occasions delivered packages a day or two late always citing some type of carrier delay. Today, I receieved a message stating the package was left in a mail room. It was in the newspaper slot of the mail box which is at the end of a long driveway. Usually packages are delivered to the door. Very unhappy.
Thank you for posting this. I could not find my package anywhere and they did the same thing and stuck it in the newspaper tube below my mailbox.
I just started ordering from Amazon, I am pretty impressed by the speed of service and tracking a package.
Keep up the good work..
My USPS mail man/woman is probably wondering why I am no longer receiving any packages because I used to get one every other day sometimes everyday. In my neighborhood there is a designated area for mail boxes and I have to walk at least 1000 feet to get my mail.
So far no problem with AMZl delivery but I do have to wait for the
delivery because the package is literally exposed, anybody could just pick it up. I am retired so most of the time I can wait for the delivery.
I received notification today that my package was delivered by Amazon Logistics, to my home. It isn’t here. I checked with my property management office, but they don’t have it either. I called customer service and they are willing to replace it, but it is now out of stock and will be a week before it can be reshipped. So much for a timely birthday gift delivery.
My package was delivered on the 6th of July, but no one at works seems to know where it is. When I called the company I ordered from they didn’t even question me. The guy immediately said he was refunding my money. I was like, but what if the package shows up? He says to call them back and they’ll charge my credit card again. I knew I was in trouble when he didn’t question me not getting my packages. So I researched the delivery company – self-explanatory – Amazon Logistics – SUCKS. It was something I needed for a medical condition. So now I have research again and try to have make sure it isn’t shipped by Amazon Logistics
The drivers are just people driving their own vehicles, they are very rude and refuse to deliver to the 2nd floor of a senior/disabled building that’s if they even bother to ring your bell and don’t just leave it outside the building without any notice.
Personally don’t care for it. In my area, they deliver too late in the day. It’s very hot this summer in So Calif & the packages are very hot after sitting on vehicle most of the day. UPS delivers by 1030am. Have had many issues with who amz uses for shipment but since they’re paying for it, I have no choice. They’ve had to replace more than one item their carrier either lost or hopelessly damaged. Have cut amz purchases way back per month from hundreds to just dollars. Goal is $.00!
First of all it’s impossible to track your package though they give you a tracking number. Second – I pay for prime and so far it’s been 9 days since I placed my order. It still hasn’t arrived. Amazon is still saying it’s in transit. Come on AMZL, get your ‘stuff’ together.
I received notice my package had been “hand delivered to a resident”. However, no one at my home received it. Now, I have no idea what to do.
I’ve had one or two packages delivered in the past by this AMZL.US thing of Amazon. They got here sort of on time, but I hate not to be able to ‘Track’ my shipments right up to the day the packages are actually delivered. I think Amazon, as usual, are screwing around with something that’s not really broke. If there is no way to track your packages, how can you call it tracking? Keep it up Amazon and you’ll loose another customer here!!!
I think this service is a good idea, but I think that they should have a time set up.I would like to have my package in my hand not left at the door. So if there could be a way to set a time drop off that would be great.
I’ve had delivery problems ONLY with AMZL US. Again today, a promised delivery ” by the end of the day” has now moved to ” next 2 to 5 days. Let us know if it’s not delivered by Saturday)
I shudder when I see AMZL US is the carrier.
410 Terry Ave N
Amazon.com Inc. 410 Terry Ave N.
Seattle, WA 98109.
Phone Number: (206) 266-1000
August 3, 2017
Delivery Issues, I ordered a Cat travel container and moving blankets on Tuesday night paid extra to get moving blankets the next day. I get an email that there was a delay Wednesday. I immediately called and made them aware I need this I am moving out of state within two days. Then it was expedited to be delivered Wednesday night by 8 pm so I was told. So it was being delayed now I called and they were pushing it for delivery this night Wednesday. I have had issues with FedEx once and called them the customer service called the driver and he came back picked up the package none of this. I sat at work see a text around 4 it was undeliverable there was a note detailing how to deliver it added by my call into Amazon earlier. I checked with my neighbor was home and the property manager was there until 4:30 this was a lie. This is a cycle with deliveries from Amazon Prime in my area.
I called again they were to put in an order and push it to be delivered by 8 pm this very same day Wednesday night. I am sitting at home cancelled my dinner date and needing the packing blankets to put a few things in the moving POD this night. I sitting there at 8 pm no package I called again. I was assured this time it would be expedited and out on the 8 am truck and the first to be delivered on Thursday. I called this morning Thursday and was told it would be delivered by 8 pm. I said here we go I took off work supposed to be the first delivered and now it is 8 am and no package. I took two hours of leave needing this cat container something I cannot buy at Walmart for my trip across country. I am loosing it by this time you can’t pick it up at a location on and on. I have been told I would get a $10 credit from a female who had her supervisor on the line. The last night guy said something about a $50 credit or something last night. I only want my package and haven’t had time to look for these so called credits.
I had two orders sitting out there small items that I get an email it is lost in transit. I have seen these before and them if I don’t’ cancel them they appear out of the blue a week later when they decide to do their job. On one of my calls I was supposed to be credited back for those. Once again I haven’t looked I am focused on the one package getting it today. I am paying for one or two day delivery right? Now the call this morning August 3 I have been told this time it will be here by 8 pm tonight. I said ok, now my property manager isn’t there then what are they going to do. They again have put instructions to leave at my door and I will supposedly be called? I am waiting I have lost two hours of work time or $50. I again will cancel my going away dinner tonight if I haven’t got the package and will anyway I will have to go by moving blankets at Walmart and a Cat container if I do not get the package today before 8 or earlier. Of course the guy today on the phone keeps saying with all I have going on I don’t need this like my moving out of state. My moving out of state isn’t the issue this has been going on for months with my deliveries from Amazon.
Call Prime tell them you do not want them to deliver your packages anymore. I personally have cancelled this is unreal.
The reason for seeing different vehicles is we use outside contractors sorta like uber does for it’s drivers. Where they are pre-vetted etc but are for legal/labor purposes not employees of amazon. The upside to us having our own carrier is we can more easily track and resolve issues with orders in the delivery stage through internal tools rather then having to call the carrier and hope for the best they can meet the needs. I personally have had great experiences with the service but I am also may come off as being biased seeing as I work for amazon. 😉 Anyway just found this article while googling amzl tracking. The one thing we could use is a better tracking information like ups/fedex have.
I’ve ordered from Amazon 2 packages Yesterday to Orlando, and I’ve selected (Same Day Shipping)…. the shipper was specified as (AMZL) which firstly I was scared after reading many bad reviews… but everything went just great and smooth, the tracking page was showing the the packages will be delivered on the same day around 9:00PM, and yes it was delivered at 8:43PM and was left in the mail room since there was no one at home… in a summary IT WAS GREAT
I like dealing with Amazon. The delivery time and products are great. My only problem is when AMZL US makes the delivery. They always delivers it across the street. I know the house across the street gets a lot of deliveries including my packages. You need to tell your drivers that addresses ending with a odd number are either on the south or east side of the roads. Years ago I put a arrow pointing to my house.
After all the bad posts, I never expected to get my package. But not only did I get it, I got it the day before it was suppose to be delivered, I was pleasantly surprised.
I, too, am a prime and frequent user. I was horrified in my 55+ community last week to see a strange man, walking around the homes, searching, with a phone in his hand; talking to someone; with an older car nearby, then go to that car and subsequently deliver to my porch. We are highly restrictive, gated certain hours, and have NO interest in strangers making their way into our community. Call it what you will, but I like the authority and control delivered to me by USPS, UPS and Fedex… not random folks in their beaters…who don’t even know what they are doing. It’s not about the delivery, all the time, but the safety I feel from the company. Tonight, another ‘random’ person left a package on the ground, not the porch… couldn’t even see it until I searched Amazon and saw the pic. NO, I don’t want them photographing my home. and NO, I don’t want them here; I want to ‘opt out’ and am told there is no way. Well, there may be a way I don’t like! I love our USPS people and sure prefer to see them working than every tom, dick and harry who can ‘sort of’ drive. And, if after hours, our gates our locked and they’ll not get in I HOPE!
Very unhappy.
I ordered two items on Tuesday and received them via AMZL as promised on Thursday. Box was left behind my screen door.
This was the first time I got something via AMZL, usually it comes via Lasership.
Satisfied so far, hope it stays that way!
I have been ordering from Amazon and never had an issue with delivery always ontime and never damaged. This is the first time it was supposedly delivered by this AMZL US and I didn’t get the box?? Says it was handed directly to a receptionist?? I live in an apartment and there is no receptionist. Very disappointed and not sure I will order if this is not taken care of by Amazon. They offered a $5.00 certificate and say they will refund me which I hope happens, but I was really looking forward to my items. I prefer the regular old mailman to bring my items.
Worst delivery and non delivery ever.8:30 at night. No ring or knock. Thrown onto edge of my lawn at public curb. Was heard by a witness as saying ” f₩¥&ck it, I don’t give a fu….k”
I retrieved just before she pulled off, her screaming I left on your porch. Lie. Two previous parcels never arrived. Marked as delivered. what a nightmare. Plumbing parts crucially needed, contractors finishing my bath, now delayed
Una mierda compre una antena en ebays y esos cab*** disquete la enviaron por los servicios de AMZL US Y NO LA E RESIVIDO DICEN Q SE SUPONE Q LA RECIBIERA EL 8/19/17 .Y ESTAMOS A 8/26/17 Y NADA NO SE COMO VERIFICAR EL TRACKING TAMPOCO SI ALGUIEN ME PUEDE AYUDAR ESTE ES EL NUMERO TBA404701579000 SE LOS VOY AGRADESER
How nice for the ToolCraze to not have had problems with AMZL. I, on the other hand, have had only grief from them. Packages are seldom delivered on time, or at the right door or even house. Nevertheless, the do appear as timely delivered on the tracking report. Not that my address is hard to find. Fedex, UPS, USPS, and innumerable delivery people have never had a problem. I live in NYC, so my middle name is orderoutdelivery. I already had a trial separation from Amazon over this issue but came back because I hate, hate, hate, going to the store or shopping around on the web but I am ready to make it a permanent breakup if today’s delivery is yet again not made by these people. Last time my Sunday delivery was made the next Wednesday (while officially appearing as delivered on time) and it looks like today’s package is having the same issue.
I also just checked to see what carrier Amazon was using, ie. AMZL US. The last two orders I placed showed as delivered but I had not received them. Then I also noted delivery date changed to next day. This is tiresome, don’t give us a date and then change it. We also noted delivery by a white unmarked van. The delivery person never knocks or rings the doorbell but just throws the package on the front porch. I complained to Amazon regarding this as in today’s world we see so many packages being stolen from front of house. Fortunately my husband is retired and can watch for a package as he is usually home but this delayed delivery and drop and run delivery is really not an acceptable way to do business whatever carrier is used.
My experience was negative. They failed to make the delivery even close to on-time.
It seems that those with good experiences live in single family homes that are not gated. Any other housing units risk delivery because of time restrictions or the lack of an appropriate place to “ding dong ditch”.
I live in a single family suburb home and they still SUCK!!!
My first experience with AMZL_US is not going well. $200 item was supposed to be delivered on 9/3/17. Didn’t happen. Amazon now advises if not received by 9/6/17 contact us for “other options”. Why am I paying for Prime membership for this crappy service??
I agree….. Contact them as I did… At least they will “extend” your prime by a month EVERYTIME they don’t make a delivery date….. If they keep this up, prime will be FREE!!
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Lame comment
USPS is more reliable I am waiting on a package they sent with amazon carriers for the storm that was supposed to be delivered Friday but has now been rescheduled to Wednesday following week. Another part of the same order for some reason is being delivered with USPS and it will be here today on time even though amazon marked it also for next week. All the packages came from the same amazon location.
Thank you for all the information, I am very happy with the AMZL US deliver service because they delivery on the weekends so I always receive my package as Amazon promosed.
You’re one of the FEW lucky ones then…..
My package says left Amazon Facility (Thursday morning) 80 miles away…….. 3 days later…… NOTHING……
Logistics gave me BS story saying item is traveling between warehouses…. Yeah, right, that’s not what tracking is telling me…..
Amazon has flex drivers … it’s similar to Uber, but they’re hiring private drivers such as Uber to deliver parcels (rather than passengers), in their personal vehicles. I know a few people that deliver for them.
I’ve had several deliveries by amzl, they walk up, drop the package, ring your doorbell (if you have one) and take off. Exactly what UPS does unless they need a signature. No problems at all. Actually I’m waiting for a package right now and another tomorrow! (^.^) They’ve been great! No complaints at all. They’re scheduled with as many packages as possible for the area they deliver to and don’t have time to personally hand you the package, hence the drop, ring, and run technique. (at least we haven’t seen any videos of them throwing packages like UPS and FedX! (>.<)
I’d be happy if they were anything close to UPS. Not two days late after expected delivery……
What are the chances Amazon is simply hiring a different 3rd party to deliver? For example, I ordered a playset from Home Depot’s website this past year, and while Estes was listed as the delivery service, two guys & a delivery truck ended up actually picking it up from Estes’ local warehouse/DC. And I’ve seen instances of FedEx & UPS trucks meeting up with smaller delivery trucks & vans, particularly during the 4th quarter, to split up the deliveries. Not sure if these unbranded vehicles (sometimes they’re Uhaul or Enterprise or something similar) & their drivers are employed directly by the delivery companies, or simply subcontractors, so to speak.
Absolutely the worst, I’ve had numerous package delays and factious delivery attempts, Amazon Prime need to do ALOT better or customers will go to the competition
This shipping service is horrible! Not only did I pay extra to have my packaged delivered sooner to my job; they delivered after hours. They say they will try again next day, but I can see your tracking for next day delivery and it’s out for 8:00am, why does it get delivered so late!?!
How do you track with this new carrier?
This carrier is a joke. Package should have been delivered on a Tuesday (2 days). Thursday evening about 8:00 p.m. I finally received marked delivered. I have no idea where or to whom but I never received the package. Friday I looked everywhere. No package!!
In KC Missouri, always a day or 2 after the PRIME delivery date; don’t like that, I am paying for the 2 day and not getting it!!!
They are AWFUL!!!!! My apt building is CLEARLY not secure and directly across from a busy park where teens hang out. They just threw the package in front of the building…There are 200+ units..Never bothered to ring a bell or anything.I NEVER had those problems with other delivery services,they were smart enough to not leave a package unsecured without even bothering to knock or ring the bell. Just.Lazy.
AMZL sucks. They did not even try to contact me. They got here super late. I was just a few steps away from the gate. They updated my delivery as “front gate locked” need attention. I mean wtf, no shit, you got here super late. How annoying is it, knowing that your package was just right there few steps away.
I’m almost sure that AMZL drivers have been stealing my packages. I have reported all incidents, and last time, I even asked CSRs to NOT use AMZL_US to deliver the replacements/re-order items, but they are again using AMZL and I am kind of giving up getting these items. lol They have failed to deliver my orders four times in a row, marking the tracking ‘Delivered’ and last time, they claimed that my package had been damaged in transit and returned to senders. The ‘senders’, however, do not seem to have received the damaged item yet (it’s been four days since my expected delivery date and they got shipped on the same day, making me assume that they originated from somewhere close). I normally don’t need anything in a hurry, and with this awful service, I think I will cancel my Prime membership. Why do I pay extra to almost never get my packages delivered?
One more thing – Amazon closed the Customer Discussion Forum. There was a long thread with over 3000 complaints about AMZL_US. I’m not sure why they closed it, but I guess they thought it would present Amazon poorly? But hey, the service sucks and IS hurting the reputation of the once industry-leader. They should do something to fix it rather than hide it.
I had two deliveries by AMZL. Both were a disaster. The 1st time the driver delivered to the wrong address and then went back to pick up and then deliver to me. Recently, I waited all day for my package to come and finally the driver came at 8PM. I rang them in on my phone into the security building, but they came to apt? After 10 minutes, I went down to the entrance of the building looking for my package, but it was nowhere to be found? Supposedly, the driver just left the package inside the door. Luckily, the maintenance man found the package and locked it up in the manager’s office. I called Amazon 3 times explaining what happened, but I got the impression each time they didn’t really give a SHIT about what I went through. I hate this AMZL delivery service, it’s a bust in my opinion.
Leslie
AMZL is a joke! The tracking says left Amazon facility at 01:53 A.M. and guaranteed delivery by 8:00 P.M. The facility is 80 miles away! Sadly, I needed the item for my daughter’s concert the next day, but figures guaranteed the day before was fine….. Oh well, the show will go on, but stick to the pros… FedX, UPS…….
Thanks for the info.. Like u i was very confused by the carrier labeled in tracking! But after reading this i am at ease. I appreciate you taking the time to provide us all with this info <3.. YOU ROCK!
After ordering and receiving a $3000 fridge and freezer within the same week, our small order of incidentals the AMZL service was amazingly unable to gain access to our home. We live in a home in Seattle, driveway, lit porch, nothing crazy……but a small box delivery guaranteed same day was incredibly unable to make its way to our home on-time. AMZL is a supreme disappointment, from this home we’ve ordered more than once a week for 3+ years, AMZL can’t get it right and suddenly our home is inaccessible.
TBA510641891000 Tracking.
Cannot find package anywhere. Please be more specific. Thank you.
Why are you asking here? Why don’t you ask the seller that’s handling your purchase, shouldn’t they know?
Still trying to figure out why package was left at the back door of a business….
I love Amazon’s delivery service. Their warehouse is in the next city over so 2 day shipping usually turns into 1 day shipping.I’ve never had a problem with them not delivering and have even had items delivered up until 10pm and on Sundays.
these delivery drivers have absolutely no experience at all in delivering anything. they have no idea on what the difference is between the backdoor and the front door or what is meant by an enclosed area.
After 3 notations made on the “required further delivery instructions” that our address had no codes, gates and that we were waiting for the package, two more calls to Amazon Customer Service were made on two separate occasions, still no package – turns out it was AMZL-US who was delivering the package. WOW! WHAT IS THIS PROBLEM! Oh, just received my two other deliveries from two independent orders – by UPS – in between the above noted calls. The VP for Amazon Logistics and Operations MUST BE MADE AWARE OF THIS! OR ELSE, GET SOMEONE ELSE TO RUN THIS Amazon-based logistics unit. Increasing Problems at AMZL-US – PLEASE FIX THEM UP!
Hey I just want my packages to come to me,safely,and I believe that’s what amzl wants also,there probably has been a lot of complaints about bulk packages being broken,or torn,amazon has no time to worry about other carriers fouling up orders,so hurrah!!! for amzl…I’m proud of you and thanks for taking care of my things ?
AMZL US messed up my order three times in a row. they told me i needed information on my address which was never the problem with other carrier service like UPS or Fedex. AMZL US is straight up terrible carrier service on earth
Wish I had seen these comments before my Amazon purchase. My order is left in a mail room, looked all over outside nowhere to be found. My hard earned money for a gift for myself – gone. It will be no use to call Amazon customer service as I ‘ve read they don’t care. Hope a miracle happens.
Ordering most everything online as I am disabled, I welcome Amazon using their own delivery as nothing could be worse than UPS or USPS… FedEx awesome, as I have found Amazon delivery to be…so far Amazon has delivered on time and has not lost anything which is not something I can’t say about UPS or USPS and I cringe when I see either as shipper…and getting it in 2 days beats 14 days and damaged or lost anytime. God bless Amazon!!
I received notification that an item I ordered from Amazon was delivered earlier today. Much to my surprise the comment said it was delivered directly to the resident. The problem is that I was home the whole time and the delivery person did not ring the doorbell and to make matters worse, after I read the text went to check the front door only to find a large padded envelope opened and empty….no merchandise in it. When I checked the security cameras I saw a person throwing the envelope at the front door and running back to the street. This is unreal! To Amazon’s credit they are sending me the same item of course at no extra cost. I have received most of the other packages ok, but this is a real inconvenience as it was a necessary ite.
I have not had good experiences with AMZL_US. I have Amazon Prime but twice in the last few orders packages have not arrived when promised–arrived late. Amazon seems to lose track of where the package is for about a day and suddenly tracking says it will arrive that day. Delivery is left at the door and I can only hope it stays there until I can get to it. Because deliveries may arrive up until 8 PM with these carriers, I cannot have packages directed to my complex offices. Bring back USPS delivery or at least give me that as an option to choose since I pay for Prime 2 day delivery but don’t get it with AMZL.
They delivered my package to the wrong house and the scumbag forged my signiture.
AMZL US delivered by package by tossing it over my 6′ fence. The gate is clearly marked “BEWARE OF DOG.” It was packaged in a bubble wrap mailer and my 2 dogs proceeded to rip the package apart and chewed open the OLAY Regenerist Serum. Fortunately, the dogs did not care for the taste. I am waiting for a resolution to this issue.
Thanks for taking the time to write this. Most helpful
Just awful delivery. They delivered 3 packages to the totally wrong street. Now again they cannot find my house. Get a map. I asked for them to no longer deliver to me but amz does not seem to care.
Well, I was supposed to have a package of new charging cables delivered today (same day delivery). They rang the door bell and knocked on the security gate and left within 60 seconds. No problem. But they didn’t leave the package either. Or an attempted delivery slip.
Next thing I know, I get a notification from Amazon that a delivery attempt was made to deliver my package. It also said to look for a “notice of attempted delivery that provides more information”
What the heck? Since when does Amazon require a signature or a person to hand things off to on a $30 package? When I contacted customer service, they said it would be delivered the next day and asked if that was okay. Of course, I said it wasn’t.
It’s not the first time I pay for faster delivery and Amazon just wants to brush it off with getting the package delivered later. In the past it has been UPS, but now its Amazon’s own carrier. How is that excusable? I’m reaching the point where I will just stop renewing Prime and look for a more reliable retailer.
They tried to deliver my package @ 5:52pm, when I specifically noted: Business please deliver between 8am – noon??? No one reads anymore? why do they as for specifics for deliver and do not read them? Now they are trying to deliver again. It’s almost noon and nothing?????
I did not receive 2 packages that were said to have been delivered. Worse Amazon customer service said I had signed for them. They reordered and are shipping one for free, the other I had to call back and get the order cancelled and reshipped what a bunch of Sh–. I want to see my signature and try and find out who forged my name. The packages were said to be delivered at 8:45 pm this past Monday. I think the driver got tired and wanted to go home. I told them to ship by UPS or FedEx and have them ring my doorbell. After reading all the other complaints I recommend Amazon get out of the shipping business. PS They did not tell me that AMZL was their company I only found out by trying to look up a phone number to call.
Regarding AMZL Delivery: 12 14 2017 Pkg rec’d and they were driving prob their own car with an amazon magnet on the side. Perhaps this will reduce the number of porch pirate activity at least for awhile!! It’s not as obvious as a huge UPS or FEDEX truck!!!!
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P. S. They even took a pic of the pkg at my door!
P.P. S. Looks like they have a GPS on the vehicle (which was not a white truck) so they can be tracked down to the street they are on before getting to my delivery.
I waited all day for my Amazon shipment. The driver lied about attempting delivery of a product I paid extra to have 2 day delivery for. Their web site said it would arrive by 8 PM so I waited ALL DAY. At 7:46 PM I got an email saying they attempted delivery WHICH THEY DID NOT. Very disappointed, now I have to wait all day tomorrow too. NOT HAPPY.
UPDATE: I checked the shipping status this morning expecting it to be en route. There was no update so I called and was told delivery would be rescheduled for today. An hour later I got an email saying it would be delivered on the 15th OR 16th! I called again and was again told it would come today and that I should sign up for text alerts. I was assured I would get an alert when it was put on a truck for delivery. If it doesn’t come today I am going to cancel the order and buy the item elsewhere.
This is the first time that I have order from Amazon and my shipment is yet not here. Shipment indicate, mechanical problem then overloaded.. this is AMZL US. I order this on time not to have this problem.
Hi. Those AMZL US before today i never complained about this carrier. Not big deal if they missing day from original delivery day. But today i expect order before i leave the country for vacation. Because it supposed to be a gift. And tracking details says it still located in carried facility. Its couple miles from my delivery address. If i would not had time restrain it would be perfectly ok to wait another day o two. But:
1. I paid Amazon Prime for items delivered in time.
2. This is second time when i they messed with order. First time they totally lost my order in transition.
3. This never happen when they shipped with UPS
Tracking show that my package was delivered at 6:12 P.M., but it is not at my door. Please check your records and let me know exactly WHERE it was delivered.
Amazon Logistics does use some type of GPS tracking system. I work from home and was expecting a $200 digital frame to be delivered yesterday. After receiving the delivery notification via email (my doorbell never rang) and finding nothing on my doorstep, I called Amazon customer service who connected me to a very nice rep at Amazon Logistics. She asked if I lived in an apartment-like home. I explained its a town house in row of several. She explained to me that she had an aerial photo of my complex and it appeared the package was left near the end of the row of town homes which would be my unit. She mentioned it was just a “bird’s eye view with a dot” and she wouldn’t be able to see a package. I kept her on the phone and walked up and down the row several times and didn’t find any package. My guess is they delivered it to the wrong address. Due to one way streets in my neighborhood, Google maps (and whatever app Uber uses) constantly direct drivers to a very large apartment complex next door instead of my little town home row. She apologized and offered to refund my money or send another frame. Although it posed a little inconvenience, I suppose I am one of the lucky few that had a relatively positive experience with their customer service…granted, I still haven’t got my frame yet.
Item was thrown down my driveway, horrible, I have said to leave packages on the front porch but I have been completely ignored!!!!! PLEASE, too lazy to walk 20 feet.
I just had same experience. Waiting all day for package. Got text saying delivered two packages. Checked door no packages. Checked amazon tracking both said delivered and accepted by resident. Never happened. Called customer service and they are worthless. Told them to cancel and refund my money. Will see how long that takes
well, amazon should tell their “contractors” that its a federal crime for them to put a package in a US mail box. that’s a good way to get shot by someone not thinking. They need to walk their lazy butt up to the front door like every other non USPS carrier has to.
Ugh!! I wonder if this is where my “delivered” (but not) package ended up….
Hundreds of stolen Amazon packages found with courier
The packages were valued at $16,500
Andrew Dymburt and KOIN 6 News Staff
Published: December 21, 2017, 6:52 pm Updated: December 22, 2017, 5:14 pm
Yes, he was a contract driver with AMZL US.
Mine have me an email and a notification on the Amazon app that my package was delivered. They even stated that they “handed it to a resident” but nobody in my household received the package so who did they give my package to??
Good, but not good. The delivery service left our package in between two bldgs about 50 yards from the top of our driveway. We don’t want t strangers wandering around our property. There were plenty of other options especially since they photographed the location.
The problems I’ve experienced when AMZL US is delivering a package they may throw it anywhere and get back in their vehicle and leave. Infact, just today, Jan. 3, 2018 there was a delivery and I saw the individual throw my package into one of my front flower beds. Since I saw the white ford van pull up as I had just come from a doctor’s appointment I went out and watch him throw another package toward the porch of the home across the street. Amazon should at least educate their driver how to properly deliver their products and to also ring the door bell. Mostly UPS and FedX does.
AMZL has been disgracefully careless and inefficient. In our purchasing area it is farmed out to private subcontractors whose only qualifications is being a guy with a truck. I personally overheard one delivery person describing his employment and it confirmed my observations. They are unprofessional, leave packages carelessly in our lobby, which is in full public view when they should take a short elevator ride to the apartment front door. Packages are not delivered because they were “lost”in the truck and then were to be delivered at some undetermined date, and on and on. Logistics’ excuse was that it is was a new service having only started two years ago!!! Blessedly, they are now almost entirely using USPS and it is a big improvement. A commercial service worse than the post office!
My mom did not get her packaged, it should have been delivered on 1/15. I only agreed to use Prime for the 2 day shipping perk. I planned the delivery for when my mom would be home to avoid it being stolen off her porch. She waited all day for the package, nothing. I got a message saying,”sorry your package is late.” Now it may not be delivered until the 17th. I am not happy because I paid for two day delivery and amazon did not deliver on their promise.
This service stinks!!!”! The past few days, I have problems with delivers. Today one was supposed to be delivered and it is saying that it was put in my mailbox today. What lies! They cannot access my mailboxes it is locked and not large enough to have a package put in it even if it was unlocked. Trying to get a resolution with there customer service is notpossible.
This is terrible. Before, amazon used to ship products with usps and ups, but since shipping via their own shipping company, they now take longer on purpose to make sure you buy amazon prime. I usually had issues with packages taking long ONLY when I bought something that was not shipped/backed by amazon. I used to order my packages and it would be shipped the next business day and then it was up to the company shipping it to me to get it to me in a timely fashion. Now that amazon uses their own shipping service, packages don’t get shipped for about a week. I ordered something on a Thursday around 10 a.m. and it didn’t ship until Tuesday 12 p.m. and voila it will be arriving on Wednesday. Amazon is holding packages people
Did not receive my items , said that delivered them put on back porch, Where !
Very disappointed got a refund , but now afraid to order from them again. These were Birthday presents .
Amzl us is the worst!the driver keeps taking my packages to some one else’s home and amazon does nothing!!! I want that driver retrained to read,or fired!!! He has misdelivered my camera and now medication!!! Amazon get ur act together!!! I am really disappointed in this crappy delivery service!!
AMZL US is a terrible carrier. On a number of occasions they tell you that your package has been delivered and in truth it never has. Or they tell you that an attempt was made to make delivery but I know that is a lie because I was home the whole day. I’m wondering if they are just stealing the items because they know Amazon refund policy is extremely liberal. On each occasion Amazon reimbursed me for the items. I think Amazon need to really look into what is going on.
I don’t know where they are finding these private delivery people, but they have messed up for me several times. I have security cam footage of one guy THROWING a fragile box from the end of the walkway to my front porch (over an open gate!) – and of course the contents were damaged. Amazon promised they wouldn’t use AMZL US to ship my packages ever again. Lies. Last week another package was marked “delivered” with no details. A week later, still no sign of the package. To their credit, Amazon refunded me 100% but I was counting on that delivery for a home project. AMZL US is a bad experiment. They should stick to the professional carriers.
We have survellience cameras outside our tripled, and more often than not, the carriers either leave our package at the bottom,of the stairs where anyone can access it, or throw it up to our porch. Yesterday, cauliflower pizza crusts were left at the bottom of the stairs all day as we couldn’t find them,on,porch…checked our cameras and they were at the bottom of stairs. Who can we address these problems to? Thank you.
I do not know what amazon is doing using this type of delivery but my package was lost. I think that this happens when you hire people from the street with no experience. it may by chipper but you need to leave the job to experts like UPS, USPO, or FEDEX.
Last 3 deliveries by AMZL were failures. 2 Texts said 2 were delivered at safe location. ??? I’m home all day and no service made any attempt at the home. 1 package was left on the ground a half block away, another at the wrong address, and the 3rd never did show up, because they did not have the access code. There is no access code needed to leave it on the porch or front step. Excuses excuses. Terrible service.
Just waiting at work, tracking my package. truck was across the street then I get an email saying they couldn’t deliver-they didn’t even pull into the parking lot!!!!!! All Help desk say’s “will be delivered thursday, have a nice day” Lazy Bastards!
I totally dislike this new delivery service. USPS, UPS and FedEx delivery (Prime) parcels to my front door. In our area, we have a real lazy guy (gal?) – whom leaves the parcels on my walk way. That is ~15 feet from my front door. Worse I cannot see, from my front door if the item has been Left – mad that I have to walk (maybe a few times awaiting delivery) if my item has arrived.
A rare instance where Amazon provides continuing, inferior service
I got my 9th delivery from AMZL today. In each case I added delivery instructions to leave on my back porch. They never have done this. They always leave at front door. Unless they lie and say that they have given it to me in person which has never happened. Every time AMZL messes up I e-mail amazon-delivery at amazon dot com complaining. nothing ever changes!
this is why my orders are not coming to my house out of the last 4 orders only one came the other 3 where “lost in transit” amazon is the worst i will just order for banggood for now no!!
My shipment was due at 9 pm. I ordered something for same day delivery and it was very important for me to get it today. They sent me an email, saying: “We tried to deliver your package but were unable to gain access to your front door or building.” But there was no access code for entering my building. My building has a front desk and there is a person who always stays there.Amazon delivered my order before at the same address. I don’t know what went wrong this time !! I am feeling so upset
How can i contact the delivery company they teied delivering a package but went to the apartments next to mine
Really good to read this info on Amazon shipping practices. My package was delivered by a yellow cab today….totally weird! I immediately looked for info on shipping and found this, so thank you!
you’re welcome
It’s horrible when you see the delivery person walking all over the Landscapeing not happy with amzl
Hello
Hello. I don’t recieve my package the number is: 111-0380867-1845856
Amzl us sucks. They deliver to wrong addresses. Zip codes, etc and then they do nothing. If they hired competent people maybe they wouldn’t have this problem. They pay 16.00+ to complete idiots. And you as the paying customer have no say about having them deliver your package
Ordered 2 items from Amazon on 4-9-18 and noticed on 4-12-18 my package had already been delivered and “handed directly to a resident.” The package was set to be delivered to a business, which I was there and nothing ever arrived! The exact time that it was falsely delivered, I was at the front desk. No package! Checked building, asked employee, confirmed address was correct… nothing! The AMZL_US driver fabricated a delivery. No package! Waited until the following Monday – perhaps there was a computer error. Called Amazon. I was given a refund and spoke with an Amazon Logistics (robotic) individual. Sorry is all he could say. Never received my package and I guess that’s okay with Amazon. There is no way around of not using AMZL_US. That’s what you get — or, not!!
Two packages dropped off at the wrong address today. Dropped off 3 houses away and Lady brought them back to us. So much for AMZL US.
I’ll have a better idea tomorrow when I see if my package gets here.
Ive ordered some Prismacolored Pencils from this shipping and they’re supposed to come tomorrow. Hopefully they do or Im asking for a refund
“What Da! h*ll” I was wondering? looking in my mail box? asking the apartment office? say
s by 9PM thats pretty late. Who is the shipper?? I was wondering!?!? Now I know! thanks! Did i miss it though? do they leave notice? do they leave it at the office, at an apartment?I always received my shipments from Amazon. They would always be in front of my apartment door, or in my mailbox. Haven’t moved so still same address. But for the first time I recently did not receive my shipment order. I got many notification on my phone about the tracking package shipment. So I stayed home waiting. I don’t like my deliveries laying out there either especially cuz they’re apartments. So I got a notification saying my package was delivered and handed to a resident. I didn’t hear a knock or anything but i still went to the door, checked outside and nothing. I checked my mailbox, I asked almost all my neighbors, talked to my building manager, and I even went to the post office. Nothing, it’s been almost a week I still haven’t received anything, or gotten my money back. I don’t know what to do anymore. I feel like I should just give up and forget about it. It wasn’t so expensive anyways but just bothers my mind, and I also have to go find a new father’s day gift for my husband. Not so comfortable with ordering online, so I will go to a store or the mall to purchase his gift.
How would I know what they look like? I ordered the three shimmer and shine items for my granddaughter’s birthday. The first order, the delivery person gave the items to the first person she saw at the apartment complex where my daughter lives and, of coarse, she never got them. Amazon did the right thing and re-ordered the items at no cost to me, and they were supposed to be delivered on Saturday June 23. My granddaughters birthday is the 22nd, so a day late at this point. I get a notice at the end of the day that per an issue with the delivery person, the items would be delayed. Now normally I wouldn’t make this an issue with Amazon, except it’s Amazon’s own carrier, AMZL US. Since I live in Arizona, and my Granddaughter lives in Michigan, I am now feeling very mad and very helpless to get my granddaughter her gifts. On Sunday, the 24th, I spent most of my day watching the delivery person on Amazon’s mapping system. Most of the day, the delivery person was within a mile of my GD’s home, and at one point, they were within a block. I called my daughter and told her to get ready cause it was coming soon! No, the delivery person started going the opposite direction. Since it was still early (about 6pm Michigan time), I gave them the benefit of the doubt that they would be back. They are supposed to deliver until 9PM. Well, at 6:30PM, the delivery person fled to the Amazon distribution center in Hazel Park and turned it in for the night. Shortly after that I got a notice that read “A carrier delay has occurred”. Really?? Can’t work the whole day then get out of the kitchen. Now my granddaughter can wait another day for her gifts. Nice job Amazon.
We have used Amazon on a regular basis for many years and until yesterday had NEVER had a problem with deliveries which were always made by either USPS or UPS and occasionally FedEx. The delivery we just had a bad experience was made by AMZL, which I had never heard of until I called Amazon to complain. The delivery was made by an individual in an unmarked private car who destroyed part of our driveway while spinning gravel up into the air driving with the handbrake on and managing to fling 1″ flat rocks a distance of 3-4′ and dig through to the actual ground and then trench that. Person then left the car halfway down the driveway and walked to the front porch and left the small package, and then went back to the car and dug another trench! No apology or offer of repair and then drove away. NONE of the many USPS trucks or UPS have ever done any damage. This outfit has absolutely no respect for other peoples property! I have told Amazon that if that is going to be the new delivery firm that I will no longer buy from them, but they have assured me that they can put a block on them delivering to my address. I have asked them to locate that driver and make them come and repair the damage but they don’t think that will happen, but will send my complaint to AMZL.
I just researched AMZL (that is how I found this site) and was shocked to learn that it seems to be an Amazon Company!
I was confused, so many thanks for the heads up. For what it’s worth, my last two packages have been left by the front gate, about 20 feet from the front door. Not good – it’s 113 degrees out there, and the package was just left in the sun. Obviously, not even a doorbell. Maybe this is just a rogue delivery person? How does one communicate with Amazon?
Just was notified that AMZL lost my order. I never have this problem with USPS or FedEx.
Amazon, you need to get your act together! This does not reflect well on Amazon. Who actually attempts the delivery? Third party contractors? In the future I will demand that AMZL is not involved so that I receive professional service.
I just tracked my package and what do you know. it says delivered but NO PACKAGE ANYWHERE. THIS SUCKS!!!
I have never received my order. There were instructions to leave the package at the next unit. It was never done but false information was provided to Amazon about successful delivery.
Just today I had my first package ever delivered by AMZL US. The package was left in my yard in plain view right by my driveway where anyone driving by could have seen it and taken it. This is totally unacceptable!!! I hope never to have this carrier deliver to my house again.
My package was supposed to be delivered today. No package the driver said it was not deliverable because the address was wrong. THe same address they had delivered a package to the day before. I went nose to nose with Amazon in chat and they told me it would be here by 5 PM today. No package. Now I look and it says the driver lost the package and there would be a delay. I raised mortal hell with Amazon and told them to cancel the package. The guy in chat gave me a $15 promo for my trouble. I told them to put a block on my account for AMZL US and if they ever get a package of mine again I will start shopping somewhere else. They said they’d take care of it.
Tracking truck today it was 3 miles from my house, one hour later it. Was 25 miles back in the opposite direction!
Someone can’t read a map. He was literally 4 streets by me yet I got no package AGAIN TODAY!
amazon is trying several ways to increase service and reduce costs. Their freight costs must be astronomical- so it only makes sense to do it in house. I have also seen private carriers—peoples own cars- who I assume are on paid on a contract basis-per mile, or per package, or both to do deliveries. In my opinion, and I buy a lot of things from amazon- the private people, and amzl have been superb. They are not burned out or tired of their jobs- and they try to do a good job. For example- I have seen fewer “doorbell ditch”—where they drop the package, ring the bell and run—-but I have seen them actually wait for you to answer the door, and they hand you the package—NICE. Not always, but UPS/USPS rarely if EVER do that.
Having said that- I have ordered expensive items, and inexpensive items. I have not had ONE SINGLE incident—theft, tampering, boxes opened, whatever—-so they are completely trustworthy. I have seen the same stupidity that amazon sometimes gets caught up in, like shipping broken fishing rods—(a 7′ rod shipped in a 48″ box (5x5x48″) because it was broken BEFORE they shipped it but this had absolutely nothing to do with the carrier—AMZL.
If I had a complaint- it would be that amazon needs to take the program to the next level- and allow them to take back returns. If I have a return going back to the Phoenix warehouse—why can’t these people take it while they are already here? The other thing- is multiple deliveries. If I order 5 things, and they are coming in 3 shipments- all from the same warehouse- why can’t they be coordinated so they come at one time vs 3 different times, all from AMZL? Obviously amazon would like to do those things, and I suspect they will once they decide this is a viable option (amzl) and they then expand it.
No one has anything to worry about. The service is superb and I for one am thrilled to see them.
By the way- they dont “not deliver” because they are lazy, or they want to get home. If they are given packages, they HAVE to deliver them unless there are very rare, and unforeseen circumstances–crime scene, some kind of disaster- water pipe broken, or accident etc. They do NOT arbitrarily decide to do it “tomorrow”. That is ridiculous to think that—assuming they want to keep their job- I suppose it could happen- but they wont be delivering any more packages after it happens, even once.
THREE (3!) times AMZL has left packages on the sidewalk, rather than walk up 50 feet to our porch. Once left a $500 computer in plain sight of the street.
There is no supervision or training.
Worse, AMAZON has no link to grade couriers, like we grade sellers and products on their site.
LEAST reliable shipper when REALLY needed. I bought batteries for the hurricane on Monday to arrive Wednesday (storm coming late Thursday, early Friday, so I had padding). Some of the UPS stuff was delayed too, but arrived today (Thursday). EVERYTHING but the Amazon delivery package. The Amazon delivery package arrived to their Durham facility (my city) on Tuesday and basically disappeared, no tracking information since then either. It’s just blank.
So it’s now just been sitting somewhere in Durham for the last 2 days. Way to screw customers who were counting on these deliveries (and once it’s too late to get most things locally).
AMZUL is the most worthless carrier I have ever come across. Every time they are to deliver something to me it is late and they don’t give a DAMN!!!! I will not have them deliver my packages again. I given them chance after chance. NOT AGAIN!!!!
It is a violation of federal law for third parties to use the mailbox. The mailbox is actually considered federal property and only USPO mail is allowed in there. That’s why in the days of newspaper delivery there were those separate tubes or open ended boxes next to the mailbox for the paper (where it wasn’t thrown) – illegal for the paper or any non-postage item to be placed in the mailbox. Or a non-PO delivered Amazon item. Ask a postal inspector.
Well it shows my stuff is out for delivery, but still nothing has been out since 8am I’ve already gotten my mail, and seen fedex trucks. But so far no one has been seen bringing these packages. I’d rather deal with fedex or ups than this. BUT they’ve still got 3 hours until the time it says it’ll be here. So far not happy.
Unfortunately, AMZL leaves my packages by the mailboxes and not at my front door which makes it very easy for anyone to walk away with the package.
AMZL-US is a joke! It said delivered in my mailroom but I don’t have a mailroom actually!
My stuff was left 3 houses down the street got a photo of the Amazon box at some one else’s house
It sucks. Ebay said my package would arrive by 9pm tonight. No package and found that it had been delayed at a site SOMEWHERE. It was just coming from Indiana to Ky and I was supposed to have guaranteed 2 day shipping. Amazon has no way to track an ebay purchase delivery. It totally sucks. They were excellent with USPS and FEDEX. I see that many people are complaining about the new AMZL delivery on the web, not just me. Amazon, you took a great service and screwed it up. Thanks!
You are wrong to say “Amazon cuts out the middle-man”. Shipping has nothing to do with a “middle-man”. It is simply a delivery service that has nothing to do with marking up the product. This is called vertical integration. Not a middle-man. Amazon delivery service is simply a delivery service that happens to be owned by Amazon. It has its profits to meet like any other delivery service.
Gotcha, article updated
Ordered 2 times using AMZNL-US and they Sent updates as undeliverable and one was lost by carrier. Service sucks, so if they want to continue Service to customers then they will better be on time. Packages that were late arrived 5 days later beyond the Prime that I paid for.
good afternoon. my package says that it is not able to deliver how do i go about recieving my package
Live in a condo. All carriers have no problem delivering here. Seems amzl can`t find me and so far three of my orders have been undeliverable Got a refund but really wanted what I had ordered.
Package was delivered by AMZL. Minor problem is that it was opened and absolutely empty. I called Amazon customer service, they were very friendly, recommended to reorder an item and promised to return the money for the missing one. Never before had any issues with shipment from Amazon.
AMZL left the package in my mailbox and of course the USPS takes it and holds it for ransom with postage due. Bad service. Mail box is for USPS only.
I actually saw the AMZL-US driver deliver my package but the next day Amazon said the carrier lost it and for me to let them know if I wanted a refund or place the order again. Too bad I didn’t buy an expensive TV! When I called and tried to explain what happened the South American Center kept wanting to give me a refund even though I was trying to tell her the driver screwed up! Finally I asked for a supervisor . Amazon won’t save much if the drivers keep screwing up like this and they are willing to give refunds so easy.
In the US it is illegal to place mailable items that are not bearing US postage in a residential mail box
Glad you wrote. I have seen the “white van” in the neighborhood on several occasions and was quite suspicious because of the news reports regarding individual(s)/groups stealing packages from front porches. No Amazon logos on the vehicles. Just did not have time to grab my camera to photograph the vehicle and license number to date/time stamp for the police – but the issue is now resolved.
Had my book dropped onto floor in next building of apt complex, damaging the corners, and marked by the employee as delivered to mail room. What horse hockey.
I suspect that Amazon is using their own courier service in the areas where they have distribution centers, that way it doesn’t get shipped out via USPS or UPS just to go to an address in the same city. I live over 2 hours away from the closest distribution center so I don’t see Amazon doing anything like this in my area.
I was a Amazon customer for 20years. Amazon Delivery has ENDED that. In just a couple of months in my area, I will never buy from them again. They lost my package twice, never to be found. Many delayed delivers. Over and over the note says the driver handed the package directly to me. Lie, lie, lie!!! The last straw was the security camera recording the lazy ass driver not following the curve of my drive, and just driving right across my grass. I got a full refund on Prime Membership.
Same problem I face with my past 2 orders. Amazon continues to use this “service.” I bet the drivers are stealing the packages and marking them as delivered — horrible service.